Frequently Asked Questions

All prices are in AUD. We ship from our base in Sydney, NSW. Shipping costs are calculated at checkout based on your location and the weight of your order. As a guide:

• Standard Shipping (NSW, VIC, SA, ACT): Typically $20 AUD (3-5 business days).
• Standard Shipping (QLD, WA, TAS, NT): Typically $20 AUD (5-9 business days).

Please note: These are estimated costs and delivery times. Exact costs will be shown at checkout. All our garments are carefully packaged to ensure they arrive in perfect condition.

Yes, we are delighted to offer international shipping to most countries. All prices are in AUD, and international orders may be subject to import duties and taxes levied by the destination country, which are the responsibility of the recipient.

International shipping costs are based on zones and order weight, calculated at checkout. As a general guide for a standard parcel (e.g., one dress or several smaller items):

• Zone 1 (New Zealand): Approx. $50 AUD (5-10 business days).
• Zone 2 (Asia Pacific - e.g., Singapore, Hong Kong, Japan): Approx. $80 AUD (7-10 business days).
• Zone 3 (North America - USA, Canada): Approx. $85 AUD (10-14 business days).
• Zone 4 (Europe - UK, Germany, France, Italy etc.): Approx. $95 AUD (10-14 business days).

We use reputable international couriers to ensure reliable delivery. Tracking information will be provided once your order is dispatched.

We want you to be completely satisfied with your Nathasha Chabelnique purchase. If for any reason you are not, we accept returns on full-priced items subject to the following conditions:

• Items must be returned within 14 days of receipt.
• Items must be in their original, unworn, unwashed, and unaltered condition, with all tags attached and in their original packaging.
• Proof of purchase is required.
• Due to hygiene reasons, items such as earrings or undergarments (if applicable) cannot be returned unless faulty.
• Sale items or items purchased with a promotional discount may be subject to different return conditions, which will be clearly stated at the time of purchase. Typically, sale items are final sale or eligible for exchange/store credit only.

To initiate a return, please contact our customer care team at [Your Customer Service Email, e.g., customercare@chabelnique.com] with your order number and reason for return. Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect. We recommend using a trackable shipping service as we cannot be held responsible for lost or damaged return shipments.

We understand that finding the perfect fit is essential. Each product page features a link to our detailed Size Guide, which includes body measurements and international size conversions. We recommend comparing your measurements to our guide to ensure the best fit.

Our garments are designed with a unique aesthetic, and fits can vary between styles (e.g., some pieces may be intentionally oversized, while others are more tailored). Please refer to the specific product descriptions for notes on fit (e.g., "true to size," "relaxed fit," "slim fit").

If you are between sizes or have any questions about the fit of a particular garment, please do not hesitate to contact our customer care team at [Your Customer Service Email]. We are happy to provide personalized advice and measurements.

Our pieces are crafted from high-quality natural fibres and luxury materials, designed for longevity. Proper care will ensure they remain beautiful for years to come.

• Always check the care label: Each garment has a specific care label with detailed instructions. Please follow these carefully.
• Delicate Fabrics (Silk, Cashmere, Fine Wools): We generally recommend professional dry cleaning for these items to maintain their integrity, drape, and colour. Some delicate wools or silks may be hand-washable in cold water with a specialist detergent – always refer to the care label.
• Linen & Organic Cotton: These can often be machine washed on a gentle cycle with cold water and mild detergent, or hand-washed. Avoid harsh chemicals and high heat, which can damage the fibres. Air dry flat or on a hanger away from direct sunlight.
• Knitwear: We recommend easy home care for your Nathasha Chabelnique pieces, eliminating the need for dry cleaning. For lasting beauty, gently hand-wash in cool water or select a dedicated wool cycle on your machine. To dry, lay the garment flat on a towel, carefully arranging it to avoid creases. This preserves the knit's natural softness and loft, meaning no ironing is required.
• Storage: Store garments in a cool, dry place away from direct sunlight. Use padded hangers for delicate items. Protect wool and cashmere from moths using natural repellents like cedar blocks or lavender sachets.

By investing a little time in proper care, you will extend the life and beauty of your cherished Nathasha Chabelnique pieces.

At Nathasha Chabelnique, ethical and sustainable practices are at the heart of everything we do. We believe that true luxury encompasses not only beautiful design and exquisite materials but also a profound respect for people and our planet.

• Mindful Materials: We prioritize natural fibres (silk, fine wools, linen, organic cotton) and innovative, high-quality deadstock yarns and fabrics from luxury mills. This approach reduces waste, minimizes demand for new resource extraction, and allows us to offer unique, limited-run pieces.
• Artisanal Craftsmanship: We partner with skilled artisans and small ateliers, primarily in Latvia and other parts of Europe, who share our dedication to quality and detail. This supports the preservation of valuable craft skills and provides fair, sustainable livelihoods.
• Fair Labor Practices: We are committed to ensuring fair wages, safe working conditions, and respectful treatment for everyone involved in creating our garments. We build close, transparent relationships with our manufacturing partners.
• Small Production Runs: We produce in limited quantities to avoid overproduction and minimize waste. This also ensures that each piece receives the attention to detail it deserves.
• Designed for Longevity: Our focus is on timeless design and durable construction, encouraging a "buy less, choose well, make it last" philosophy, moving away from the disposability of fast fashion.

We are continuously seeking ways to improve our practices and lessen our environmental footprint. For a more in-depth look at our values, please visit our About Us page.